Help Center

PropertyLens provides property reports that help homebuyers understand risks, history, and neighborhood factors before making a purchase decision. Think of us as the Carfax® for homes.

Anyone researching a property: homebuyers, real estate investors, home inspectors, lenders, insurance companies, and more.

No. Your purchases are completely private. Sellers, agents, and property owners have no way of knowing you've ordered a report.

Yes. We use industry-standard encryption and never sell your personal information. Payment details are handled by Stripe — we never see or store them. See our privacy policy (propertylens.com/privacy (opens in new tab)) for details.

Try refreshing the page or clearing your browser cache. If that doesn't work, try a different browser. Still stuck? Email support@propertylens.com with your report address.

Yes. Each report has a "Download PDF" option that creates a print-friendly version. The PDF produces the best printed results.

Yes. We offer numerous data APIs for businesses. Visit propertylens.com/data (opens in new tab) to learn more.

Reports are delivered within 1-3 minutes after purchase, depending on the amount of data we find. You'll receive an email with a link to view your report online, plus the option to download it as a PDF.

Each 40+ page report covers four key areas:

• Property Overview – PropertyScore, ownership and value history, listing details
• Structure & Condition – roof assessment, permit history, projected repairs
• Risk & Insurance – climate hazards, flood zones, health risks, insurability
• Safety & Neighborhood – crime, emergency response, livability scores, utility costs

All data is aggregated from over 90 sources.

Yes. You can view actual reports by visiting our sample reports page (propertylens.com/sample-reports (opens in new tab)) to see exactly what's included. We believe in transparency, no surprises.

We have data for every property in the United States, including vacant land. If we somehow can't generate a report for a specific address, you won't be charged.

Absolutely. Reports can be ordered for any property, you don't need to own it. They're designed for prospective buyers, investors, and anyone researching a property. Reports don't include personal information about property owners.

Yes, we offer volume discounts for real estate professionals and investors. Contact us at support@propertylens.com for custom pricing.

You'll receive an email with a direct link to your report. You can also access all your reports by signing into your account at my.propertylens.com (opens in new tab).

Yes. While your report is linked to your account, you can download the PDF and share it like any other document.

Reports remain accessible for 120 days to ensure you're viewing current data. After that, you can still download the PDF from your account anytime.

You can create a free account at my.propertylens.com (opens in new tab). When you purchase your first report, you'll be asked to create an account using your email address.

Go to my.propertylens.com (opens in new tab) and click "Forgot Password?" on the login page. We'll email you a reset link.

We accept all major credit cards (Visa, Mastercard, American Express, Discover), bank transfers, Apple Pay, and Google Pay. Payments are processed securely through Stripe.

Yes. You'll receive an email receipt after every purchase. If you need a formal invoice, contact us at support@propertylens.com.

Yes. We offer special pricing for agents, brokers, inspectors, and other real estate professionals. Contact us to learn about options.

Yes. We offer a 30-day money-back guarantee. If you're not satisfied with your first report, contact us for a full refund.

Duplicate charges shouldn't happen. If you see one, contact us at support@propertylens.com and we'll resolve it right away.

Our valuations are estimates based on recent sales, property characteristics, and market trends. They're useful for general guidance but shouldn't replace a professional appraisal for lending or legal purposes. Note, we also provide replacement costs data which will be the same or very close to the estimates insurance underwriters would use.

PropertyScore is our proprietary rating that combines risk exposure, neighborhood quality, property condition, and market dynamics into a single score from 300-850 — similar to a credit score. Higher is better.

We analyze data from multiple sources including event history, severity, and frequency. We model each risk using a combination of machine learning, geospatial analysis, and traditional statistical methods. Each risk is scored relative to national averages, so you can quickly see how a property compares to others.

Data availability varies by location. Some municipalities don't digitize permit records or share data publicly. We're constantly expanding our sources.

We aggregate data from over 90 sources and strive for accuracy, but errors can occur. If you find incorrect information, contact us with the details and we'll investigate.

Original data generally comes from public records, MLS listings, government databases, satellite imagery, third-party providers, internal data collection efforts, and proprietary risk models. We then do considerable work to standardize, transform, and draw insights from the data to present it in a way that is easy to understand and use.

Update frequency varies by source. Property characteristics and ownership records are updated regularly with much of our other data checked daily. Some historical data is static by nature.

No. PropertyLens provides data-driven insights about a property, but it doesn't replace a physical home inspection. We recommend using both for thorough due diligence.